Terms & Conditions

We recommend that you read carefully and understand all the terms and conditions attached to your booking with us as it forms the basis of your agreement with Africa Viza Travel Services Ltd.. These Booking Conditions detail our responsibilities to you and yours to us and provide guidelines to cover circumstances which may arise. When you sign the Booking Form or acknowledge agreement of our booking conditions, you are confirming that you have read the Booking Conditions and agree to be bound by them.

RESERVATIONS:
Payment for the total price is due in advance; 50% deposit o­n booking and the balance not later than 42 days before arrival. Unless otherwise agreed in advance, the right is reserved not to execute any services if payment has not been received accordingly.

CANCELLATION FEES:
This will depend o­n when we receive the cancellation notice (in writing); earlier than 42 days to arrival - 25%, between 41 and 22 days prior to arrival - 35%, between 21 and 8 days prior to arrival - 50%, between 7 and 3 days prior to arrival - 75%, less than 72 hours prior to arrival (and no-show-up) - 100% of the booking cost.

If some, but not all, party members cancel, additional charges may be payable by the remaining members (e.g. under occupancy charges).

Note: If the reason of your cancellations is covered under the terms of your insurance policy, you may be able to reclaim these charges.

LIABILITIES:
Africa Viza Travel Services Ltd and its agents, act o­nly as the agent of the passenger in all matters relating to accommodation, meals, tours and transportation of any type, and shall not be liable for inconvenience, omission for service, injury, delay, loss or damage from any cause and in any matter howsoever, including weather, machinery breakdown labour disputes, civil disturbances and Government orders. Africa Viza Safaris is insured against legal liabilities arising from injuries which may be incurred by passengers in its own vehicles, in which case all claims are subject o­nly to the jurisdiction of the Courts of Kenya. Africa Viza reserves the right to employ sub-contractors to carry out all or any part of the services agreed to be supplied and in the exercise of such right, the clause relating to liability as an agent shall apply.

INSURANCE:
It is imperative to ensure that clients take out adequate personal insurance to cover death, injury, medical expenses, damage to or loss of baggage and consequential loss arising from any eventuality. It is mandatory that each client obtains adequate personal travel insurance to cover such personal risks as illness, personal injury or death, loss of baggage and compensation or refund for discontinuation of safari due to circumstances beyond the control of the Company, though not limited to force majeure circumstances o­nly, during the period of their safari otherwise the Company does not accept liability. Flying Doctors Service cover is also mandatory for rapid evacuation from the scene of an accident or emergency to a hospital otherwise the client is responsible for his evacuation by air or otherwise.